Terms of Service

These terms are an agreement between you (the business signing up, “you”) and NetAdvisors, LLC (“we”, “us”), which provides Hello to Paid (the “Service”). By creating an account or using the Service, you agree to them.

1. Your account

You’re responsible for the accuracy of your account information, for keeping your password secure, and for everything done under your account, including by users you invite. Tell us promptly at support@hellotopaid.com if you believe your account has been compromised.

2. Plans, trials and billing

New accounts start with a free trial. After the trial, continued use requires a paid plan billed monthly in advance. Prices and payment fees are shown on our pricing page and may change with at least 30 days’ notice. You can cancel at any time; cancellation takes effect at the end of the current billing period and we don’t provide refunds for partial months.

3. Payments you collect

Online deposits and payments from your customers are processed by Stripe under Stripe’s own terms, into your own Stripe account. Where your plan includes a platform fee, it is deducted from those payments. You are responsible for your prices, taxes, refunds, and disputes with your customers.

4. Your content and your customers

You own the content you put into the Service: your website, proposals, photos, and customer information. You give us permission to host, display, and process it only to provide the Service to you. You’re responsible for having the right to use that content and for complying with laws that apply to your business and your communications with customers.

5. Acceptable use

Don’t use the Service to break the law, send spam, deceive people, infringe others’ rights, upload malware, or interfere with the Service or other customers. We may suspend accounts that do.

6. Electronic signatures

The Service records signatures together with the signer’s name, time, IP address, browser, and consent. Whether a particular agreement is enforceable depends on your agreement and applicable law; we don’t provide legal advice.

7. Availability and changes

We work to keep the Service available and your data backed up, but we don’t guarantee uninterrupted service. We may improve or change features over time. If we discontinue the Service, we’ll give reasonable notice and a way to export your data.

8. Ending your account

You can close your account at any time. We may suspend or close accounts for non-payment or violation of these terms. After closure, we may delete your content after a reasonable period, during which you can ask us for an export.

9. Disclaimers and limits

The Service is provided “as is”. To the extent the law allows, we disclaim implied warranties, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. We aren’t liable for indirect or consequential damages, such as lost profits.

10. Changes to these terms

We may update these terms as the Service changes. We’ll post the new version here with a new “last updated” date, and for material changes we’ll tell you by email or in the app at least 30 days before they take effect. If you keep using the Service after that, the updated terms apply; if you don’t agree, you can close your account.

11. Governing law

These terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Any dispute relating to the Service will be brought in the state or federal courts located in Maryland, and you and we consent to their jurisdiction.

12. Contact

Questions about these terms: support@hellotopaid.com. NetAdvisors, LLC, Maryland.